Leading High-Performance Technology Teams
This unit describes the skills and knowledge required to effectively lead and facilitate a team in a workplace within any industry.
| Study | Online learning |
- 4 chapters
- 16 lessons
- 11 videos
- 109 knowledge-check questions
- Nationally recognised unit
- Its own progress dashboard
What you cover
Key topics
- Plan team outcomes
- Coordinate team and individuals
- Support team
- Monitor team performance
Skills and tools
What you practise
Your learning
Course content
4 chapters · 16 lessons · 11 videos
Chapter 1 · Plan team outcomes4 lessons
- Lesson 1: Identify common objectives of workplace team, responsibilities and required outcome(s)
- Lesson 2: Use performance plans to establish expected outcomes, goals, and behaviours for individual team members in accordance with team objective and relevant policies
- Lesson 3: Select appropriate strategies to ensure team members are accountable for their roles and responsibilities
- Lesson 4: Plan for contingencies that could impact the team
Chapter 2 · Coordinate team and individuals4 lessons
- Lesson 5: Communicate common team objectives and responsibilities to team members
- Lesson 6: Allocate tasks to team members based on staff expertise or development potential and provide appropriate instructions
- Lesson 7: Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds
- Lesson 8: Identify opportunities for cross collaboration amongst external and internal teams and individuals
Chapter 3 · Support team4 lessons
- Lesson 9: Provide coaching to staff to enhance workplace culture
- Lesson 10: Support individuals according to organisational requirements to work towards common team goals
- Lesson 11: Facilitate team to identify, brainstorm, report and resolve task related issues and inefficiencies
- Lesson 12: Use problem solving skills to deal with any team, task or individual challenges
Chapter 4 · Monitor team performance4 lessons
- Lesson 13: Measure team member performance against agreed work plans
- Lesson 14: Provide timely and constructive performance feedback to team members according to expected organisational standards
- Lesson 15: Identify specific learning and development opportunities to improve team and individual performance and behaviours
- Lesson 16: Implement action plans to address individual and team training needs
Who it’s for
Is this course for you?
This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.
Recognition
Nationally recognised learning
Nationally recognised unit of competency: BSBXTW401 Lead and facilitate a team
| Unit | BSBXTW401 Lead and facilitate a team |
| Training package | BSB Business Services Training Package |
| Field | Cross Sector Skill |
| Release | Release 2 · Current |
training.gov.au, verified 16 October 2026
View on training.gov.au ↗Course preview
Your questions
Frequently asked questions
Is this unit nationally recognised?
Yes. BSBXTW401 Lead and facilitate a team is a current unit of competency in the BSB Business Services Training Package, listed on training.gov.au, the National Register of vocational education and training in Australia.
How is the unit organised?
4 chapters and 16 lessons, built around the unit's 4 official outcomes. It includes 11 videos and 109 knowledge-check questions.
How is it assessed?
Assessment tasks for this unit are listed under Assignments in the unit, with how to submit each one and what's still outstanding.
How do I track my progress?
Go to dashboard opens this unit's own dashboard. Progress, activity and streaks there count this unit only.
